Returns & Exchanges

At Farmer Gracy, we want you to be completely satisfied with your garden; if your bulbs or plants arrive damaged or fail to meet our quality standards, you can return them within 30 days of delivery. We are committed to ensuring your growing success and will provide a replacement or full refund for any substandard items.

Return Process

• 1.
  Contact Support

  Email our customer care team within 30 days of receipt, including your order number and clear photographs of the items in question.

• 2.
  Receive Authorization

  Our horticultural experts will review your request and provide a Return Merchandise Authorization (RMA) number and the correct return shipping address.

• 3.
  Package Securely

  Place the items back in their original breathable packaging to prevent further damage, ensuring the RMA number is clearly marked on the outside of the parcel.

• 4.
  Refund Processing

  Once our warehouse confirms receipt and inspects the goods, your refund or exchange will be processed within 5-7 working days.